Цель: освоение алгоритма работы с возражениями и сопротивлениями.
- Причины возникновения возражений и сопротивлений
- Алгоритм действий при работе с возражениями
- Классификация возражений
- Методы работы с возражениями
- Техника присоединения
- Сохранение имиджа компании в случае конфликтов с клиентом
- Формирование корпоративной копилки ответов на специфичные возражения клиентов из личного опыта участников тренинга.
- Отработка навыков («деловая игра»).
В результате участники получат профессиональные знания и умения, необходимые для работы с возражениями клиентов. Отработают на практике конкретные техники снятия возражений, создадут свою копилку ответов на типичные возражения клиентов с учетом специфики деятельности компании.
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